---
title: "What happens if I try to reply after 24 hours?"
description: "The reply box becomes a card that says “Reply window closed — send a template”. Press Choose template, fill in the blanks and send it into the same…"
url: https://gopromotenow.com/help-centre/after-24-hours
last_reviewed: 2026-10-10
---

The 24-hour rule and templates

# What happens if I try to reply after 24 hours?

The reply box becomes a card that says “Reply window closed — send a template”. Press Choose template, fill in the blanks and send it into the same conversation, or press Write an internal note for your team. The reply box comes straight back when the customer answers.

**Last updated:** 10 October 2026

[How this works in GoPromoteNow: Templates and Broadcast](https://gopromotenow.com/features/broadcasts)

More in The 24-hour rule and templates

- [Why can’t I just type a reply after 24 hours?](https://gopromotenow.com/help-centre/why-no-typing)
- [What do “3h left”, “Closed” and “Awaiting reply” mean on a conversation?](https://gopromotenow.com/help-centre/window-labels)
- [What is a message template?](https://gopromotenow.com/help-centre/what-template)
- [How do I create a template?](https://gopromotenow.com/help-centre/create-template)

[All help answers](https://gopromotenow.com/help-centre)

## See it working on sample data

Every answer here describes the product as it is today. Look around the whole product on sample data, with no sign-in, or start a free trial that needs no payment details; when you are ready, our team connects your own number with you on a short call.

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