---
title: "Can customers get a reply when we are closed?"
description: "Yes. Under Settings → Away message, set your business hours for each day — in your workspace’s time zone — write the message and switch it on. A customer who…"
url: https://gopromotenow.com/help-centre/away-message
last_reviewed: 2026-10-10
---

Quick replies and automatic messages

# Can customers get a reply when we are closed?

Yes. Under Settings → Away message, set your business hours for each day — in your workspace’s time zone — write the message and switch it on. A customer who writes outside those hours gets it automatically, at most once in the hours you choose (24 by default), and it shows in the conversation as Automatic away message. A brand-new customer gets the greeting instead, and the away message only on a later message.

**Last updated:** 10 October 2026

[How this works in GoPromoteNow: Automatic replies](https://gopromotenow.com/features/automatic-replies)

More in Quick replies and automatic messages

- [How do I save replies we send again and again?](https://gopromotenow.com/help-centre/quick-replies)
- [Can a new customer get an automatic welcome?](https://gopromotenow.com/help-centre/greeting-message)

[All help answers](https://gopromotenow.com/help-centre)

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