---
title: "WhatsApp errors 131052 and 131053: what they mean"
description: "The photo, video or document on this message could not be used. Check that its type and size are allowed, attach it again and send again. For a Broadcast with…"
url: https://gopromotenow.com/help-centre/error-media-file
last_reviewed: 2026-10-10
---

Troubleshooting

# Not delivered: “Meta could not fetch or accept the file for this message.”

The photo, video or document on this message could not be used. Check that its type and size are allowed, attach it again and send again. For a Broadcast with a picture, video or document at the top, replace the file there.

Meta error codes `131052``131053` · [every code](https://gopromotenow.com/help-centre/whatsapp-error-codes)

**Last updated:** 10 October 2026

[How this works in GoPromoteNow: WhatsApp error codes, explained](https://gopromotenow.com/help-centre/whatsapp-error-codes)

More in Troubleshooting

- [Not delivered: “The WhatsApp connection for this number has expired…”](https://gopromotenow.com/help-centre/error-connection-expired)
- [Not delivered: “You do not have the necessary permissions to send messages on behalf of this WhatsApp Business Account.”](https://gopromotenow.com/help-centre/error-no-permission)
- [My message has shown one tick for a long time.](https://gopromotenow.com/help-centre/one-tick)
- [Customers say they messaged me, but nothing arrived.](https://gopromotenow.com/help-centre/nothing-arriving)

[All help answers](https://gopromotenow.com/help-centre)

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