---
title: "WhatsApp error 131021: what it means and how to fix it"
description: "The number on this message is your own business number, so there is nobody else to receive it. Start it again on New message with the right number, or remove…"
url: https://gopromotenow.com/help-centre/error-own-number
last_reviewed: 2026-10-10
---

Troubleshooting

# Not delivered: “This is the number the message is sent from, so it cannot receive it.”

The number on this message is your own business number, so there is nobody else to receive it. Start it again on New message with the right number, or remove that line from your Broadcast.

Meta error code `131021` · [every code](https://gopromotenow.com/help-centre/whatsapp-error-codes)

**Last updated:** 10 October 2026

[How this works in GoPromoteNow: WhatsApp error codes, explained](https://gopromotenow.com/help-centre/whatsapp-error-codes)

More in Troubleshooting

- [Not delivered: “Meta has paused this template because of its quality.”](https://gopromotenow.com/help-centre/error-template-paused)
- [Not delivered: “Meta has disabled this template because of its quality.”](https://gopromotenow.com/help-centre/error-template-disabled)
- [Not delivered: “Meta has restricted this number for breaking its policies.”](https://gopromotenow.com/help-centre/error-number-restricted)
- [Not delivered: “Meta has locked this WhatsApp Business Account.”](https://gopromotenow.com/help-centre/error-account-locked)

[All help answers](https://gopromotenow.com/help-centre)

## See it working on sample data

Every answer here describes the product as it is today. Look around the whole product on sample data, with no sign-in, or start a free trial that needs no payment details; when you are ready, our team connects your own number with you on a short call.

[Start free trial](https://gopromotenow.com/signup)

[See it working](https://gopromotenow.com/demo)

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