---
title: "Why is a button greyed out or missing for me?"
description: "Your role does not include that action — hover over a greyed-out button to see which permission it needs. Ask an owner or admin of your workspace to change…"
url: https://gopromotenow.com/help-centre/greyed-out
last_reviewed: 2026-10-10
---

Team, roles and permissions

# Why is a button greyed out or missing for me?

Your role does not include that action — hover over a greyed-out button to see which permission it needs. Ask an owner or admin of your workspace to change your role.

**Last updated:** 10 October 2026

[How this works in GoPromoteNow: The team inbox](https://gopromotenow.com/features/team-inbox)

More in Team, roles and permissions

- [Can I stop someone seeing the inbox?](https://gopromotenow.com/help-centre/remove-member)
- [How many people can answer?](https://gopromotenow.com/help-centre/team-size)
- [How do I invite someone?](https://gopromotenow.com/help-centre/invite)
- [How do I add my GoPGMS staff?](https://gopromotenow.com/help-centre/sync-gopgms-staff)

[All help answers](https://gopromotenow.com/help-centre)

## See it working on sample data

Every answer here describes the product as it is today. Look around the whole product on sample data, with no sign-in, or start a free trial that needs no payment details; when you are ready, our team connects your own number with you on a short call.

[Start free trial](https://gopromotenow.com/signup)

[See it working](https://gopromotenow.com/demo)

[Chat with us on WhatsApp](https://wa.me/918555056745?text=Hi%2C%20I'd%20like%20to%20know%20more%20about%20GoPromoteNow)