---
title: "Why can’t I reply to those conversations?"
description: "They are on the GoPGMS number, not yours, so a customer’s reply there reaches our support team. That is why the reply box is replaced by “Read-only history”…"
url: https://gopromotenow.com/help-centre/history-read-only
last_reviewed: 2026-10-10
---

History from GoPGMS

# Why can’t I reply to those conversations?

They are on the GoPGMS number, not yours, so a customer’s reply there reaches our support team. That is why the reply box is replaced by “Read-only history” — connect your own number to answer customers yourself.

**Last updated:** 10 October 2026

[How this works in GoPromoteNow: For hostels and PGs](https://gopromotenow.com/solutions/hostels-and-pg)

More in History from GoPGMS

- [How do I get my own number?](https://gopromotenow.com/help-centre/own-number)
- [Can GoPGMS send reminders and receipts from our WhatsApp number?](https://gopromotenow.com/help-centre/gopgms-from-own-number)
- [Can I set our rent reminders from here?](https://gopromotenow.com/help-centre/reminder-preferences)
- [Is everything GoPGMS sends copied, and do replies show?](https://gopromotenow.com/help-centre/history-included)

[All help answers](https://gopromotenow.com/help-centre)

## See it working on sample data

Every answer here describes the product as it is today. Look around the whole product on sample data, with no sign-in, or start a free trial that needs no payment details; when you are ready, our team connects your own number with you on a short call.

[Start free trial](https://gopromotenow.com/signup)

[See it working](https://gopromotenow.com/demo)

[Chat with us on WhatsApp](https://wa.me/918555056745?text=Hi%2C%20I'd%20like%20to%20know%20more%20about%20GoPromoteNow)