---
title: "What is an internal note? | GoPromoteNow Help"
description: "A message for your own team. Press Note at the left of the reply box — the strip turns amber — and write; the customer never sees it. Notes work after the…"
url: https://gopromotenow.com/help-centre/internal-note
last_reviewed: 2026-10-10
---

Notes, labels, filters and shortcuts

# What is an internal note?

A message for your own team. Press Note at the left of the reply box — the strip turns amber — and write; the customer never sees it. Notes work after the 24-hour window too, which makes them the place to hand a conversation over or record what was agreed on a call.

**Last updated:** 10 October 2026

[How this works in GoPromoteNow: The team inbox](https://gopromotenow.com/features/team-inbox)

More in Notes, labels, filters and shortcuts

- [How do I assign a conversation?](https://gopromotenow.com/help-centre/assign)
- [How do labels work?](https://gopromotenow.com/help-centre/labels)
- [What does Mark resolved do?](https://gopromotenow.com/help-centre/resolve)
- [Can I delete a conversation, and undo it?](https://gopromotenow.com/help-centre/delete-conversation)

[All help answers](https://gopromotenow.com/help-centre)

## See it working on sample data

Every answer here describes the product as it is today. Look around the whole product on sample data, with no sign-in, or start a free trial that needs no payment details; when you are ready, our team connects your own number with you on a short call.

[Start free trial](https://gopromotenow.com/signup)

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