---
title: "One of my messages says “Not delivered”. What now?"
description: "The reason is written under it in plain words, and Troubleshooting below explains each one. A photo or document that failed has to be attached again to resend…"
url: https://gopromotenow.com/help-centre/not-delivered
last_reviewed: 2026-10-10
---

Sending and receiving

# One of my messages says “Not delivered”. What now?

The reason is written under it in plain words, and Troubleshooting below explains each one. A photo or document that failed has to be attached again to resend it.

**Last updated:** 10 October 2026

[How this works in GoPromoteNow: The team inbox](https://gopromotenow.com/features/team-inbox)

More in Sending and receiving

- [How does the AI assistant use my support documents?](https://gopromotenow.com/help-centre/ai-documents)
- [What can customers send me?](https://gopromotenow.com/help-centre/what-customers-send)
- [How do I send a photo or a document?](https://gopromotenow.com/help-centre/send-file)
- [What does a shared contact look like?](https://gopromotenow.com/help-centre/contact-cards)

[All help answers](https://gopromotenow.com/help-centre)

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