---
title: "What the number statuses mean | GoPromoteNow Help"
description: "Connected means messages flow both ways. Connecting means our team is still finishing the setup with Meta. Needs attention means Meta is refusing the number’s…"
url: https://gopromotenow.com/help-centre/number-status
last_reviewed: 2026-10-10
---

Your number and Meta

# What do Connected, Connecting and Needs attention mean on Numbers?

Connected means messages flow both ways. Connecting means our team is still finishing the setup with Meta. Needs attention means Meta is refusing the number’s connection, so replies and templates will not go out until we reconnect it — email [gopgms9@gmail.com](mailto:gopgms9@gmail.com).

**Last updated:** 10 October 2026

[How this works in GoPromoteNow: WhatsApp Business API: do you need it?](https://gopromotenow.com/whatsapp-business-api)

More in Your number and Meta

- [Can I add a second number or change mine?](https://gopromotenow.com/help-centre/second-number)
- [Can I work with more than one number?](https://gopromotenow.com/help-centre/multiple-numbers)
- [What is my click-to-chat link and where do I put it?](https://gopromotenow.com/help-centre/click-to-chat)
- [Why do my templates start with a prefix?](https://gopromotenow.com/help-centre/template-prefix)

[All help answers](https://gopromotenow.com/help-centre)

## See it working on sample data

Every answer here describes the product as it is today. Look around the whole product on sample data, with no sign-in, or start a free trial that needs no payment details; when you are ready, our team connects your own number with you on a short call.

[Start free trial](https://gopromotenow.com/signup)

[See it working](https://gopromotenow.com/demo)

[Chat with us on WhatsApp](https://wa.me/918555056745?text=Hi%2C%20I'd%20like%20to%20know%20more%20about%20GoPromoteNow)