---
title: "My message has shown one tick for a long time."
description: "It was sent but has not reached the customer’s phone yet — usually the phone is off or offline. It is delivered by itself when they are back online."
url: https://gopromotenow.com/help-centre/one-tick
last_reviewed: 2026-10-10
---

Troubleshooting

# My message has shown one tick for a long time.

It was sent but has not reached the customer’s phone yet — usually the phone is off or offline. It is delivered by itself when they are back online.

**Last updated:** 10 October 2026

[How this works in GoPromoteNow: WhatsApp error codes, explained](https://gopromotenow.com/help-centre/whatsapp-error-codes)

More in Troubleshooting

- [Customers say they messaged me, but nothing arrived.](https://gopromotenow.com/help-centre/nothing-arriving)
- [I did not get my invitation or password email.](https://gopromotenow.com/help-centre/missing-email)
- [Not delivered: “More than 24 hours have passed since this customer last wrote…”](https://gopromotenow.com/help-centre/error-24-hours)
- [Not delivered: “This number is not on WhatsApp, or cannot receive messages right now.”](https://gopromotenow.com/help-centre/error-not-on-whatsapp)

[All help answers](https://gopromotenow.com/help-centre)

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