---
title: "How do reactions work? | GoPromoteNow Help"
description: "When a customer reacts to a message, the emoji appears as a small chip under that message — hover it to see who. When they take it back, the chip goes. A…"
url: https://gopromotenow.com/help-centre/reactions
last_reviewed: 2026-10-10
---

Sending and receiving

# How do reactions work?

When a customer reacts to a message, the emoji appears as a small chip under that message — hover it to see who. When they take it back, the chip goes. A reaction does not mark the conversation unread, email anyone, or open the 24-hour window: only a real message from the customer opens it, so a reaction after the window has closed leaves it closed. Older conversations may still show a “Reacted 👍” line from before reactions were shown this way.

**Last updated:** 10 October 2026

[How this works in GoPromoteNow: The team inbox](https://gopromotenow.com/features/team-inbox)

More in Sending and receiving

- [How do I react to a customer’s message?](https://gopromotenow.com/help-centre/react-to-message)
- [Why does a message say WhatsApp did not deliver it?](https://gopromotenow.com/help-centre/undelivered)
- [Does Ask to resend send anything by itself?](https://gopromotenow.com/help-centre/ask-to-resend)
- [What do the ticks on my messages mean?](https://gopromotenow.com/help-centre/ticks)

[All help answers](https://gopromotenow.com/help-centre)

## See it working on sample data

Every answer here describes the product as it is today. Look around the whole product on sample data, with no sign-in, or start a free trial that needs no payment details; when you are ready, our team connects your own number with you on a short call.

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