---
title: "What do Customer started, You started and System mean?"
description: "Who opened the conversation: the customer, your team with a template, or GoPGMS on your behalf — a reminder or a receipt, say. Read the full answer."
url: https://gopromotenow.com/help-centre/started-by
last_reviewed: 2026-10-10
---

Notes, labels, filters and shortcuts

# What do Customer started, You started and System mean?

Who opened the conversation: the customer, your team with a template, or GoPGMS on your behalf — a reminder or a receipt, say.

**Last updated:** 10 October 2026

[How this works in GoPromoteNow: The team inbox](https://gopromotenow.com/features/team-inbox)

More in Notes, labels, filters and shortcuts

- [Are there keyboard shortcuts?](https://gopromotenow.com/help-centre/shortcuts)
- [What is an internal note?](https://gopromotenow.com/help-centre/internal-note)
- [How do I assign a conversation?](https://gopromotenow.com/help-centre/assign)
- [How do labels work?](https://gopromotenow.com/help-centre/labels)

[All help answers](https://gopromotenow.com/help-centre)

## See it working on sample data

Every answer here describes the product as it is today. Look around the whole product on sample data, with no sign-in, or start a free trial that needs no payment details; when you are ready, our team connects your own number with you on a short call.

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