---
title: "Can our support team see my inbox? | GoPromoteNow Help"
description: "Only through a read-only support session: a single-use link our support team opens when helping you. It can read but not reply, write notes, assign or change…"
url: https://gopromotenow.com/help-centre/support-session
last_reviewed: 2026-10-10
---

Privacy, security and policies

# Can our support team see my inbox?

Only through a read-only support session: a single-use link our support team opens when helping you. It can read but not reply, write notes, assign or change settings, it expires on its own, and it is recorded on your workspace’s timeline.

**Last updated:** 10 October 2026

[How this works in GoPromoteNow: Security and privacy](https://gopromotenow.com/features/security)

More in Privacy, security and policies

- [How is the connection to my number protected?](https://gopromotenow.com/help-centre/credentials)
- [Is my conversation data encrypted?](https://gopromotenow.com/help-centre/conversations-encrypted)
- [Which devices are signed in, and how do I sign one out?](https://gopromotenow.com/help-centre/signed-in-devices)
- [What do I agree to before using a workspace?](https://gopromotenow.com/help-centre/terms)

[All help answers](https://gopromotenow.com/help-centre)

## See it working on sample data

Every answer here describes the product as it is today. Look around the whole product on sample data, with no sign-in, or start a free trial that needs no payment details; when you are ready, our team connects your own number with you on a short call.

[Start free trial](https://gopromotenow.com/signup)

[See it working](https://gopromotenow.com/demo)

[Chat with us on WhatsApp](https://wa.me/918555056745?text=Hi%2C%20I'd%20like%20to%20know%20more%20about%20GoPromoteNow)