---
title: "What do the ticks on my messages mean? | GoPromoteNow Help"
description: "One tick is sent, two are delivered, and two coloured ticks mean the customer has read it — straight from WhatsApp. A customer who has turned read receipts…"
url: https://gopromotenow.com/help-centre/ticks
last_reviewed: 2026-10-10
---

Sending and receiving

# What do the ticks on my messages mean?

One tick is sent, two are delivered, and two coloured ticks mean the customer has read it — straight from WhatsApp. A customer who has turned read receipts off never shows as read.

**Last updated:** 10 October 2026

[How this works in GoPromoteNow: The team inbox](https://gopromotenow.com/features/team-inbox)

More in Sending and receiving

- [One of my messages says “Not delivered”. What now?](https://gopromotenow.com/help-centre/not-delivered)
- [How does the AI assistant use my support documents?](https://gopromotenow.com/help-centre/ai-documents)
- [What can customers send me?](https://gopromotenow.com/help-centre/what-customers-send)
- [How do I send a photo or a document?](https://gopromotenow.com/help-centre/send-file)

[All help answers](https://gopromotenow.com/help-centre)

## See it working on sample data

Every answer here describes the product as it is today. Look around the whole product on sample data, with no sign-in, or start a free trial that needs no payment details; when you are ready, our team connects your own number with you on a short call.

[Start free trial](https://gopromotenow.com/signup)

[See it working](https://gopromotenow.com/demo)

[Chat with us on WhatsApp](https://wa.me/918555056745?text=Hi%2C%20I'd%20like%20to%20know%20more%20about%20GoPromoteNow)