---
title: "Reply window labels on a conversation | GoPromoteNow Help"
description: "They are the reply window. Hours or minutes left is how long you can still type freely, Closed means a template is needed, and Awaiting reply means you wrote…"
url: https://gopromotenow.com/help-centre/window-labels
last_reviewed: 2026-10-10
---

The 24-hour rule and templates

# What do “3h left”, “Closed” and “Awaiting reply” mean on a conversation?

They are the reply window. Hours or minutes left is how long you can still type freely, Closed means a template is needed, and Awaiting reply means you wrote first and the customer has not answered yet. In the list, a conversation with plenty of time left shows nothing at all.

**Last updated:** 10 October 2026

[How this works in GoPromoteNow: Templates and Broadcast](https://gopromotenow.com/features/broadcasts)

More in The 24-hour rule and templates

- [What is a message template?](https://gopromotenow.com/help-centre/what-template)
- [How do I create a template?](https://gopromotenow.com/help-centre/create-template)
- [How long does Meta take to approve a template?](https://gopromotenow.com/help-centre/template-review)
- [Can I see how each template is doing?](https://gopromotenow.com/help-centre/template-insights)

[All help answers](https://gopromotenow.com/help-centre)

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