--- title: "Trust and security: how we protect your inbox | GoPromoteNow" description: "How GoPromoteNow protects your WhatsApp conversations: who can see them, encrypted storage, signed-in devices, read-only support access and your data rights." url: https://gopromotenow.com/trust last_reviewed: 2026-10-10 --- Trust and security # Trust and security Your conversations belong to your business. Only the people you invite can read them, message text can be stored encrypted with a key for your workspace alone, our support team can only look through a read-only session you can see, and your number stays yours if you leave. Each point below links to the details. **Last reviewed:** 10 October 2026 ## How your conversations are protected Six things decide who can read your customers' messages and what happens to them: who you invite, how messages are stored, how your number's connection is kept, which devices are signed in, how our support team can look, and what you can ask us to export or delete. Each card opens the full answer. [Only the people you invite — Each person can do only what their role allows, and removing someone stops their access on their very next action. Read the answer →](https://gopromotenow.com/help-centre/who-sees) [Encrypted storage — Message text can be stored encrypted with a key for your workspace alone; attachments sit in private storage. Read the answer →](https://gopromotenow.com/help-centre/conversations-encrypted) [Your connection, protected — The keys that connect your number to Meta are stored encrypted and never shown in the app, not even to an owner. Read the answer →](https://gopromotenow.com/help-centre/credentials) [Devices you control — See every browser signed in to your account and sign one out from anywhere. Read the answer →](https://gopromotenow.com/help-centre/signed-in-devices) [Support that only reads — Our support team can look only through a single-use, read-only session that is recorded on your workspace. Read the answer →](https://gopromotenow.com/help-centre/support-session) [Your data, on request — Ask us and we export your conversations, or delete your conversation history. Read the answer →](https://gopromotenow.com/help-centre/export) [Security, feature by feature](https://gopromotenow.com/features/security) ## The platform underneath GoPromoteNow is built on WhatsApp's official Business Platform (Cloud API), the platform Meta provides for business software. Your number is connected to your own WhatsApp Business Account with Meta, Meta bills its charges to that account directly, and messages travel between Meta and us over encrypted connections. - Your number is yours: [if you stop using us](https://gopromotenow.com/help-centre/stop-using) , we disconnect it and you can take it elsewhere. - Meta sets the rules for every business on WhatsApp: [Meta's main rules, and why your quality rating matters](https://gopromotenow.com/help-centre/meta-rules) . - Messages pass through Meta on their way to and from customers, as they do for anyone using WhatsApp. ## Policies and terms Everyone who uses a workspace accepts its terms of service, the privacy policy and Meta's WhatsApp Business policies before the inbox opens, each person for themselves. The privacy policy is public, ask us for a copy of the terms to read before you sign up, and the legal page links Meta's own documents. [Privacy policy](https://gopromotenow.com/privacy)[Legal documents](https://gopromotenow.com/legal)[Ask us for a copy of the terms](mailto:gopgms9@gmail.com?subject=GoPromoteNow%3A%20a%20copy%20of%20the%20terms) ## Report a security problem If you think you have found a security problem in GoPromoteNow, write to gopgms9@gmail.com with what you saw and how to repeat it. Please do not test against other people's workspaces or data. We read every report and come back to you about it. [Email a security report](mailto:gopgms9@gmail.com?subject=GoPromoteNow%3A%20security%20report) ## Security questions, answered These answers from the GoPromoteNow help centre explain who can see your conversations and how they are kept step by step, with the buttons named as they appear on screen, so you can follow along with the inbox open. Each one is short, and each links back here and to the answers next to it. - [Who can see my customers’ messages?Privacy, security and policies](https://gopromotenow.com/help-centre/who-sees) - [Is my conversation data encrypted?Privacy, security and policies](https://gopromotenow.com/help-centre/conversations-encrypted) - [How is the connection to my number protected?Privacy, security and policies](https://gopromotenow.com/help-centre/credentials) - [Which devices are signed in, and how do I sign one out?Privacy, security and policies](https://gopromotenow.com/help-centre/signed-in-devices) - [Can our support team see my inbox?Privacy, security and policies](https://gopromotenow.com/help-centre/support-session) - [What do I agree to before using a workspace?Privacy, security and policies](https://gopromotenow.com/help-centre/terms) - [Can I get my conversations out?Privacy, security and policies](https://gopromotenow.com/help-centre/export) - [What if I stop using GoPromoteNow?Privacy, security and policies](https://gopromotenow.com/help-centre/stop-using) ## Look around before you decide The live demo is the whole product on sample data, so you can see roles, Security and the inbox for yourself without signing up. When you are ready, start a free trial and our team connects your own number with you on a short call. [Start free trial](https://gopromotenow.com/signup) [See it working](https://gopromotenow.com/demo) [Chat with us on WhatsApp](https://wa.me/918555056745?text=Hi%2C%20I'd%20like%20to%20know%20more%20about%20GoPromoteNow)