Quick replies and automatic messages
Can customers get a reply when we are closed?
Yes. Under Settings → Away message, set your business hours for each day — in your workspace’s time zone — write the message and switch it on. A customer who writes outside those hours gets it automatically, at most once in the hours you choose (24 by default), and it shows in the conversation as Automatic away message. A brand-new customer gets the greeting instead, and the away message only on a later message.
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