For clinics
WhatsApp for clinics: one inbox for the whole front desk
Patients already write to clinics on WhatsApp to book, move an appointment or ask about a report. With GoPromoteNow, the whole front desk answers them from one shared inbox on the clinic's own number, so nobody waits because the receptionist with the phone is busy, and every reply comes from the clinic.
Last reviewed:
The messages a clinic gets every day
These are the kinds of messages a clinic hears on WhatsApp all day, from people who expect an answer in minutes, not tomorrow. Each one lands in your shared inbox with the customer's name, so whoever has a moment can answer it in your business's name while the rest of the team sees who did.
- Can I see the doctor tomorrow evening?
- Is my blood test report ready?
- Please move my appointment to Saturday.
- Which documents should I bring for the first visit?
How GoPromoteNow helps a clinic
Four features carry most conversations at a clinic, and each links to its own page with the help answers that explain it. None needs anything installed: your team works in the browser on a computer, tablet or phone, from your own business number, with customers seeing your business name.
One desk, one inbox
Reception, the duty manager and the doctor’s assistant all answer from the same inbox, assign a patient to whoever can help, and leave an internal note the patient never sees.
Read more →Reminders that start the conversation
An approved template reminds a patient of tomorrow’s appointment; their reply lands in the same conversation for the desk to confirm or move.
Read more →After hours
Set the clinic’s hours once and an away message tells a late-night patient when the desk opens, so nobody is left without a reply.
Read more →Privacy first
Only the people you invite can read conversations, and roles limit what each can do. Keep reports and sensitive details for a secure channel; Meta’s rules ask the same.
Read more →Questions clinics ask us
Two questions come up whenever a clinic looks at GoPromoteNow, so here are the direct answers. If yours is different, the help centre has more than a hundred answers, our team will walk you through it on a demo call, or you can chat with us on WhatsApp right away.
Can patients book through WhatsApp?
They can ask, and your desk answers and confirms the slot in the conversation. GoPromoteNow is not a booking calendar: your team keeps using the calendar you already have, and the chat becomes the place patients reach you, with every request in one list instead of on one phone.
Should we send reports on WhatsApp?
Meta’s policies ask businesses to keep sensitive personal details off WhatsApp. Use the conversation to tell a patient that a report is ready and how to collect it, and keep the report itself in the secure channel your clinic already uses for medical records.
See it working for your business
Look around the whole product on sample data, with no sign-in, or start a free trial that needs no payment details. Setup takes a day or two, most of which is Meta verifying your number, and our team connects your number with you on a short call.