Guides
Guides to WhatsApp for business
Plain-English guides for businesses that answer customers on WhatsApp: what Meta changed in October 2026 and what it means for you, when the WhatsApp Business API is worth it, and what each of Meta's delivery errors means. Every guide is dated, and we update it when Meta's rules change.
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Each guide answers one question in its first paragraph, then goes into detail with the steps and the links to Meta's own pages. They are written for the person who answers customers, not for developers, and each one links to the help answers that go deeper.
What changed in Meta's WhatsApp pricing in October 2026
What changed in Meta's WhatsApp pricing on 1 October 2026, what it means for a business answering customers, and where to see Meta's current rates.
Published
Read the guide →How do you send WhatsApp broadcasts without getting your number limited?
How to send WhatsApp broadcasts without getting your number limited: who to send to, what STOP does, when to send, and which template category to choose.
Published
Read the guide →Can more than one person answer the same WhatsApp Business number?
Yes, several people can answer one WhatsApp Business number: use a shared inbox, and each person signs in as themselves, with assignment, notes and roles.
Published
Read the guide →WhatsApp Business API: do you need it?
When the WhatsApp Business app is enough, and when a business needs the API and a shared inbox.
Published
Read the guide →WhatsApp error codes explained
What each of Meta’s delivery errors means, and what to do about it.
Read the guide →How it works, from sign-up to your first reply
The six steps from creating a workspace to answering customers as a team.
Read the guide →See it on sample data
The live demo is the whole inbox on sample data: templates, Broadcast, automatic replies and the catalog, with nothing to sign up for and nothing sent to anyone. When you are ready, start a free trial and our team connects your number with you on a short call.