Feature
Security and privacy for your WhatsApp conversations
Your conversations are seen only by the people you invite, and each can do only what their role allows. Message text can be stored encrypted with a key for your workspace alone, attachments are kept in private storage, every connection is encrypted, and you can sign out any device from anywhere.
Last reviewed:
Who can see your messages
The people you invite to your workspace, and nobody else. Workspaces cannot see each other's conversations, every request is checked against your membership at that moment, and removing someone stops their access on their very next action. Messages pass through Meta on their way to and from customers, as for anyone using WhatsApp.
Encryption, item by item
Security in the app shows four things under Encryption, each with its state today. Message text is encrypted before it is stored once it is switched on for your workspace; attachments sit in private storage behind short-lived links; everything travels over encrypted connections; and the keys that connect your number are never shown.
Devices and support access
Security lists every browser your account is signed in on; sign one out and it is refused on its very next action. Our support team can only look through a single-use, read-only session that cannot reply or change anything, expires by itself and is recorded on your workspace's timeline.
Your data, your decision
Your number is yours: if you stop using us we disconnect it, and you can take it elsewhere or back to the WhatsApp app. Ask us and we export your conversations for you, or delete your conversation history; every workspace member accepts the terms for themselves before the inbox opens.
Questions about security
These answers from the GoPromoteNow help centre explain security step by step, with the buttons named as they appear on screen, so you can follow along with the inbox open. Each one is short, and each links back here and to the answers next to it.
- Who can see my customers’ messages?Privacy, security and policies
- Is my conversation data encrypted?Privacy, security and policies
- How is the connection to my number protected?Privacy, security and policies
- Which devices are signed in, and how do I sign one out?Privacy, security and policies
- Can our support team see my inbox?Privacy, security and policies
- Can I get my conversations out?Privacy, security and policies
- What if I stop using GoPromoteNow?Privacy, security and policies
- What do I agree to before using a workspace?Privacy, security and policies
See security working on sample data
Try security on sample data now, or start a free trial that needs no payment details. Setup takes a day or two, most of which is Meta verifying your number, and our team connects it with you on a short call so nothing is left half set up.