Help centre
How GoPromoteNow works
Your customers already message businesses on WhatsApp. GoPromoteNow puts those messages in one inbox your whole team answers from, instead of one person’s phone. Here is the product as it works today, in six steps, each with the help answers that go further when you want the detail.
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The six steps
From the first call with our team to the moment the history of what GoPGMS sends appears beside your own conversations, these are the steps in the order a new business meets them. Each step is one sentence, and each lists the answers that explain it in detail.
- 01
We connect your number
Our team connects your WhatsApp number with Meta on a short call — or, if you use GoPGMS, switches on the history of what GoPGMS sends your customers.
Related: Who connects my number? · Can I use the number I already use on WhatsApp? · How long does it take to go live? · How do I get started?
- 02
Customers write, your team replies
Every message lands in one shared inbox, and anyone on your team can answer it — with text, photos or documents — for 24 hours after the customer’s last message.
Related: What is the 24-hour reply window? · What can customers send me? · How do I send a photo or a document? · How many people can answer?
- 03
After 24 hours, a template
Once those 24 hours have passed, a template Meta has approved restarts the conversation — and it is also how you write to someone first, from New message.
Related: What happens if I try to reply after 24 hours? · What is a message template? · How do I message someone who has not written to me? · What does Meta charge for?
- 04
The team stays in step
Internal notes, labels, assignment and roles keep everyone on the same page, and nobody can do more than their role allows.
Related: What is an internal note? · How do I assign a conversation? · How do labels work? · What can each role do?
- 05
Nothing GoPGMS sends is lost
Reminders, receipts and everything else GoPGMS sends your customers are kept as read-only history beside your own conversations.
Related: What is GoPGMS history? · Why can’t I reply to those conversations? · How do I get my own number? · Is GoPGMS history charged?
- 06
What is coming
Broadcast — one approved template to many customers — is here, and so are plans: a free trial, then a plan paid monthly or yearly. You will be told before anything about your plan changes.
Related: What does GoPromoteNow cost? · Will my plan change without warning? · Will GoPromoteNow handle SMS and email too?
WhatsApp’s own rules — the 24-hour window, templates, Meta’s review and Meta’s fees — are explained in plain words in the FAQ: The 24-hour rule and templates
See the steps for yourself
The live demo is the whole product on sample data, with nothing to sign up for and nothing sent to anyone. When you are ready, start a free trial that needs no payment details, and our team connects your own number with you on a short call.